Last updated: 02 March 2026

1. Who we are

This Privacy Policy explains how Business Creation Solutions ("we", "us", "our") collects and uses personal data.

Business Creation Solutions
7 Vervain House
14 Heartwood Boulevard
London
W3 6GF
United Kingdom

We are a UK registered limited company. For the purposes of UK data protection law (including the UK GDPR and Data Protection Act 2018), we are the data controller of the personal data described in this policy.

2. Personal data we collect

We collect and process the following personal data about you:

Identity and contact details: name, email address, phone number.

Business details: business name, website URL.

Communication data: information you provide when you contact us, including through forms on our website, landing pages, or by email.

Technical data: information collected automatically through cookies and tracking technologies, including IP address, browser type, pages visited, and how you interact with our website.

We do not collect or store payment or billing information. If in future we accept online payments, this will be handled by third‑party payment providers (such as Stripe) under their own privacy policies.

3. How we collect your data

We collect personal data when:

You complete a contact form, enquiry form, or lead form on our website or landing pages.

You request a consultation, quote, website audit, or other service from us.

You communicate with us by email, phone, or other channels.

You visit our website (we collect technical data automatically through cookies and analytics tools).

We may also obtain business contact details that you publish yourself (for example, on your website or business listings) where this is permitted by law.

4. How we use your personal data

We use your personal data to:

Respond to enquiries and provide information you request.

Assess your business needs and provide our services, including website review, conversion optimisation, lead generation services, and related support.

Prepare and send quotes, proposals, and service agreements.

Manage our relationship with you, including customer support and follow‑up communications.

Send you marketing emails and follow-up messages where you have opted in or we are otherwise permitted by law.

Improve our website, services, and customer experience through analytics and tracking.

Maintain our records and administer our business.

5. Legal bases for processing

We process your personal data on the following legal bases:

Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you (for example, to provide services you have requested).

Legitimate interests: to operate and improve our business, analyse website usage, communicate with you about our services, and manage our relationship with you, provided these interests are not overridden by your rights.

Consent: where we rely on your consent (for example, for marketing communications or certain cookies), you can withdraw this at any time by contacting us or using the opt‑out mechanisms provided.

6. Sharing your personal data and third-party services

We use the following third-party service providers to support our business, and your personal data may be shared with them as necessary:

GoHighLevel – CRM and marketing automation platform used to manage customer relationships, send emails, and automate marketing follow‑ups.

Google Analytics (GA4) – web analytics service used to understand how visitors use our website and improve user experience.

Google Ads – advertising platform used to manage and track our marketing campaigns.

Google Workspace (Gmail) – email service used for business communications.

These service providers process data on our behalf under appropriate data processing agreements. Some of these providers may store or process data outside the UK/EEA, in which case appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place to protect your data in line with UK data protection law.

We may also share your personal data with:

Professional advisers such as accountants, legal and consultancy services where necessary.

Authorities, regulators, or law enforcement where required by law.

We do not sell your personal data to third parties.

7. Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to:

Analyse how visitors use our website and identify areas for improvement.

Track the performance of our marketing campaigns.

Enhance user experience and website functionality.

We use the following types of cookies:

Strictly necessary cookies – required for the website to function.

Analytics cookies – used by Google Analytics to collect anonymous usage statistics.

Marketing cookies – used by Google Ads to track conversions and measure campaign effectiveness.

You can manage or disable cookies through your browser settings, but please note that disabling certain cookies may affect website functionality. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

8. Data retention

We keep your personal data only for as long as necessary for the purposes set out in this policy, including:

For active enquiries and clients: for the duration of our relationship and for as long as needed to provide services, manage our business relationship, and comply with legal, tax, and accounting requirements (typically up to 6 years after the relationship ends).

For general enquiries that do not become clients: for a shorter period where we have a legitimate interest in maintaining records, unless you ask us to delete your data sooner.

For marketing purposes: until you unsubscribe or opt out, or we determine the data is no longer needed for marketing.

We will securely delete or anonymise your personal data when it is no longer needed.

9. International data transfers

While we aim to keep data within the UK/EEA, some of our third-party service providers (such as GoHighLevel and Google services) may process or store data in countries outside the UK/EEA, including the United States.

Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by the UK Information Commissioner's Office.

Adequacy decisions recognising that the destination country provides adequate data protection.

10. Your data protection rights

Under UK data protection law, you have the following rights (subject to certain conditions):

Right of access – to obtain a copy of your personal data and information about how we process it.

Right to rectification – to have inaccurate or incomplete data corrected.

Right to erasure – to request deletion of your personal data in certain circumstances.

Right to restrict processing – to request that we limit how we use your data in certain cases.

Right to object – to object to processing based on our legitimate interests or to direct marketing.

Right to data portability – to receive your personal data in a structured, commonly used, machine‑readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent – where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding to your request. We will respond to your request within one month, or sooner where possible.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you have concerns about how we handle your personal data. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

11. Marketing communications

We may send you marketing emails and follow-up messages about our services, offers, or resources where:

You have opted in to receive marketing from us; or

We are otherwise permitted to contact you under applicable law (for example, where we have a legitimate interest and you have not opted out).

You can opt out of marketing at any time by:

Clicking the unsubscribe link in any marketing email; or

Contacting us at [email protected].

Opting out of marketing will not affect essential service communications related to services you have requested or are receiving.

12. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include secure hosting, access controls, encryption where appropriate, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on our website with an updated "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

14. Contact us

If you have any questions about this Privacy Policy, how we use your personal data, or wish to exercise any of your data protection rights, please contact us:

Business Creation Solutions
Email: [email protected]
Address: 7 Vervain House, 14 Heartwood Boulevard, London, W3 6GF, United Kingdom